Privacy Policy
At Latans Group, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect when you visit our website, how we use it and the choices available to you regarding your personal data.
By using this website, you agree to the practices described in this Privacy Policy.
Information We Collect
Depending on how you interact with our website, we may collect the following types of information.
Personal Information
When you contact us or submit an enquiry, we may collect:
Name
Email address
Telephone number
Project details or other information you choose to provide
Providing this information is entirely voluntary, but it may be necessary for us to respond to your enquiry or prepare a quotation.
Technical Information
When you browse our website, certain technical information may be collected automatically, including:
IP address
Browser type
Device information
Pages visited
Time spent on the website
Referring website
General usage statistics
This information helps us understand how visitors use our website and improve its performance.
How We Use Your Information
We use the information collected through our website to:
Respond to enquiries and provide quotations.
Communicate about requested services.
Deliver customer support.
Improve our website and user experience.
Analyse website performance and visitor behaviour.
Maintain website security.
Comply with applicable legal obligations.
We only process personal information where we have a legitimate reason to do so.
Cookies & Website Analytics
Our website uses cookies and similar technologies to improve functionality, analyse website traffic and enhance your browsing experience.
Depending on your consent preferences, cookies may be used by services such as:
Wix Studio
Google Analytics
Google Maps
Other embedded website features
You can manage or disable cookies through your browser settings or your cookie preferences at any time.
AI Chat Assistant
Our website may include an AI-powered chat assistant designed to answer questions about our services, service areas and general project enquiries.
Information you voluntarily share during a conversation with the AI assistant may be processed to generate relevant responses, improve customer support and help us respond to your enquiry.
Please avoid sharing sensitive personal information, financial information or confidential documents through the chat unless specifically requested as part of your enquiry.
Third-Party Services
To operate our website efficiently, we may use trusted third-party providers that help deliver certain website functions.
These services may include:
Wix Studio
Google Analytics
Google Maps
Google Fonts
As our website develops, we may integrate additional trusted services for communication, appointment scheduling, payment processing, automation, customer relationship management (CRM) or AI-assisted support. Any information processed through these services will be handled in accordance with their own privacy policies.
Data Security
We take reasonable technical and organisational measures to protect the personal information submitted through our website.
While no method of electronic transmission or online storage can guarantee absolute security, we continuously work to safeguard your information using appropriate security practices.
External Links
Our website may contain links to external websites that are not operated by Latans Group.
We are not responsible for the content, security or privacy practices of third-party websites and encourage you to review their own privacy policies before providing any personal information.
Your Rights
Depending on applicable data protection legislation, you may have the right to:
Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your personal data.
Withdraw consent where applicable.
Request information about how your data is processed.
If you wish to exercise any of these rights, please contact us using the details provided below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our services.
The latest version will always be published on this page, and continued use of the website constitutes acceptance of any updates.
Contact Us
If you have any questions regarding this Privacy Policy or the way your personal information is handled, please contact us through the contact details available on our Contact page.